Help Center

At Tilly’s, we specialise in yummy desserts, decadent milkshakes and homemade goodies.

We’re always bringing out new specials, so be sure to like and follow our page to keep up to date with our new desserts.

We are more than happy to take on custom orders and if this is something you'd like to discuss, please contact us via facebook or email. 

You can contact us in a number of ways.

If you have a query regarding your order or need to contact us during opening hours, Facebook is usually the quickest way to reach us. 

Visit our Facebook page: Click Here

Contact us on Facebook Messenger: Click Here

Email us: hello@tillysdesserts.co.uk

You can also contact us through the chat feature on the website. 

Many of our products do contain known allergens as we work with items such as Nutella, Bueno and Peanut Butter. 

As we use these products in the kitchen, we cannot guarantee that there will be no traces of nuts in our products, as there may be a risk of cross contamination while we make our different desserts.

We also have some desserts which do not contain gluten as an ingredient, but please be aware they are made in the same kitchen and with the same equipment with which we prepare our other desserts, 

If you have any questions about allergies please do email us at hello@tillysdesserts.co.uk or via Facebook. 

Here at Tilly's we take your privacy and data very seriously.

The personal information that you enter when placing an order or opening an account will only ever be used by us to contact you with offers, promotions and news regarding Tilly's desserts or to contact you regarding a current order.

Your information is stored securely and is password protected with Shopify (our Website platform) when you place an order or create an account with us. The main reason for us collecting this data is to deliver your desserts efficiently and effectively. 

Personal data that we collect via telephone is recorded in our order system (address and order details) for our records.

We will never ever share any of your information with any other party, company or person.

When you create an account on our website you are also agreeing for us to store your data and for us to contact you as explained above. If you do not wish for us to process your data please contact us to unsubscribe from our database.

We will only ever process data that you have voluntarily given to us, such as your address for deliveries only, name and email for marketing purposes, and name and telephone to contact you regarding a current order.